# The supplier

Source: https://docs.tightly.io/help/supply/supplier
Reviewed: 2026-09-07

## The question this page answers

How reliable is this supplier, on what terms do we buy from them, what needs my attention, what do they supply and in what packs, and what is on order with them?

## What you see

The supplier is one record with a head, a row of facts, five tabs and a card beside them for the places it serves. In the retailer chair the record is the vendor.

The head names the supplier, with the word archived when it is, and a way back to Suppliers. Under it a tag says the currency orders are placed in, Orders in USD, or No currency in amber with a Set currency button that opens Edit. The figures show only what is known: Open orders with their units, Lead time as the range across your warehouses (with From system when it is the organisation's default), Minimum order, and On time and In full over the supplier's order lines due in the last twelve months. What is not on record collapses into one row of dashed tags, such as No minimum order or On time and in full not measured. An archived record adds one line: Out of every menu and not syncing, history kept.

What needs a person is one button in the head, Needs a person with its count, which opens a drawer grouped into Orders, Variants, Replenishment readiness and Configuration. The rows are orders the supplier has written about or that are past their expected delivery date, variants in critical condition, variants with no lead time or no unit cost, and terms nobody has set. Each row's act is a door or a press: Review order, View email, Open the book when more orders need action than the drawer shows, Review now, Add to bench, Set, Configure and Edit. On Lite and Essentials the critical row also offers Review now, which opens Smart Replenishment for this supplier; on Pro it stands on Add to bench. The same counts ride on the Orders, Catalog and Terms tabs.

The tabs: Orders is the purchase orders pinned to this supplier, with its Orders and Suggested views. Catalog is what the supplier carries, in three segments: Variants, Products and Size packs. Terms shows the recorded payment schedule when one is managed, distinguishing payment at order, at dispatch and after receipt. Otherwise it shows the deposit. It also holds cancellation notice, landed cost factor, minimum order value and price breaks. Contacts lists the supplier's people. Email lists the threads with the supplier's domains. The side card lists the places this supplier serves, those with their own terms or an order going to them, each with its lead time; its Add button opens Edit and Show not set up lists the rest. Orders carry a Currency tag, Unpriced on a draft with no cost, and Date from lead time where the delivery was worked out from the lead time.

Case packs describe how a purchase unit converts into inventory units; they are separate from mixed-size packs. The Products segment summarises the case pack, or shows Varies by SKU when variants differ. NetSuite-managed definitions are maintained in NetSuite. Supplier CSV downloads include the purchase unit, inventory unit, units per purchase unit and source/version references; retain the references when re-importing.

## What to do

Writing needs a seat that can write; the server refuses a read-only seat's save. Edit opens the same drawer as New supplier on Suppliers, with a table of lanes by warehouse; the consequence line counts how many lanes Save writes and says the rest are unchanged.

Archive asks in a popover: the supplier drops out of the menus for contacts, purchase orders and inventory items, stops syncing, and keeps its links and history; you can unarchive at any time. Unarchive runs on the click.

In Catalog, Add to catalog opens the variants the supplier does not yet carry. Select rows for Add to bench with one quantity for every selected line, Edit to set Unit cost, MOQ, Batch size or Cadence in days on every selected line, Assign to another supplier, which moves the variants to another supplier's catalog and can carry the MOQ, unit cost and lead time or set it as default, or Remove, with Undo in place. Unit cost also edits in its cell and saves as you leave it. Size pack explains the third segment and its acts. In Terms, Edit changes the supplier's terms.

Orders and Terms show order values in their recorded currency. A minimum comparison reads Unknown when the order amount or currency is missing, or its currency differs from the supplier's minimum.

In Orders, Approve and Ignore a suggested order as on the book. Nothing on this record creates a purchase order or moves stock.

## When it is empty or failed

> This supplier could not be read.

The read failed; the record offers the way back to Suppliers.

> What needs attention could not be read.

The attention read failed; the record still renders.

When nothing needs a person, the Needs a person button is not drawn. A catalog with nothing in it reads No products in this catalog; a supplier with no size packs reads No size packs yet.

SKU warehouse defaults display their source as **SKU warehouse default**. Editing freight alone preserves that inherited lead time; setting an explicit supplier lead time remains a separate change.